Privacy Policy

Your Information and Your Choices

Last updated: September 30, 2026

Who this policy applies to

This policy describes how SOLVE THE SOURCE, LLC handles information collected through solvethesource.com, its online offerings, scheduling and contact tools, and communications with patients and customers.

Information you provide

You may give us your name, contact information, account details, purchase information, questions, and other information when you complete a form, book a session, make a purchase, or contact us.

When you receive individualized clinical care, you may also provide health history and other information needed to assess and care for you. We maintain information about your care as a patient record, subject to applicable law and the practice’s confidentiality procedures. Deleting a website account does not necessarily delete a patient record that the practice must retain.

Text and email with patients

We use text and email for matters such as scheduling, follow-up, and care-related communication. A message can contain personal or health information even when it does not include a diagnosis or billing code. We treat those communications as confidential and limit what we include to what is useful for the conversation.

Text and email services involve communications providers and cannot be guaranteed completely private. If you have a preferred way to receive messages or a concern about discussing a particular matter by text or email, please tell us so we can use an appropriate way to communicate.

Website activity and cookies

The website may collect information such as your device and browser type, pages visited, and approximate location derived from your connection. Cookies help the site operate, remember choices, and understand website performance. You can use the cookie notice’s ACCEPT ALL or DECLINE ALL options and manage cookies in your browser. Read our Cookie Policy for more detail.

How we use information

We use information to respond to you, schedule and provide services, maintain accounts and online offerings, process purchases, communicate about care, improve the website, and meet recordkeeping or legal obligations. If you sign up for marketing updates, you can unsubscribe using the instructions in the message or by contacting us.

Services that help us operate

Depending on the service you use, information may be handled by providers that support website hosting, scheduling, payment, video sessions, communication, or fulfillment. These may include Kajabi, Square, Zoom, Stripe, Afterpay, CookieScript, and Xymogen. Each provider receives information relevant to the service it performs and has its own privacy practices.

We do not sell your personal information. We do not provide patient care information to third parties for their own marketing, or share mobile numbers and SMS opt-in information for third-party marketing.

Security and retention

We take reasonable steps to protect information and limit access to people and services that need it for their work. No website or communication method can be guaranteed completely secure. We retain information as needed to provide services and meet applicable legal and recordkeeping obligations.

Your choices and requests

You can ask about information we maintain, request a correction, update your contact preferences, or ask us to stop sending marketing messages. Requests to delete information are subject to applicable patient-record and other retention requirements. Contact us so we can review your request and respond under the law that applies.

The website and online offerings are not directed to children under 13. Information collected in connection with care for a minor is handled as a patient record.

Updates and contact

We may revise this policy as our practices or services change. We will post the updated version here with a new date.

For questions or privacy requests, email [email protected] or call 615-600-4747.